“Booking Plus is helping our bottom line,
improving our customer service, and reducing the stress on our management
and staff. In all, we find that the total financial benefit from Booking
Plus has been significant. We highly recommend it.”
“Booking Plus has reduced the stress on all
of us and allowed us to spend more time providing the best possible experience
to our membership. We recommend it highly to other organizations.”
Layne McCreary, Tennis Director of White Bear Racquet & Swim
"BookingPlus is great: it is very user-friendly;
has eliminated staff errors; increased the
efficiency of my entire department; and helped me to track the use
of club resources.”
“BookingPlus has given us a consolidated
picture of all member activities. It is helping us to make strategic
decisions for the club’s future, while improving our member’s
experience at The Maryland Athletic Club today.”
“Before BookingPlus, I was spending at least
an hour a day trying to return phone calls, which often resulted in more
phone tag. I charge $75 per hour, so I was losing over $18,000 a
year, plus the cost of phone bills.With BookingPlus, my clients can self-book
and receive an instant confirmation, and that has translated into a significantly
higher level of customer satisfaction. Of course, I’m also earning
more money because I’m spending my time more efficiently and can
see more customers.”
“We’ve seen a number of benefits with
BookingPlus. First, there is a time saving element, because with
BookingPlus, all the information you need to make a reservation is
right there in front of you. Second, because all the numbers are built
into the system, we don’t have to worry about charging the wrong
amount or looking up a fee for a program. Third, members who are
not allowed to charge, or non-members, are no longer able to get
past our desk reservation system.”
“I cannot believe we used paper court sheets
and binders to book courts. It's hard to remember how we ever managed
without BookingPlus. Now all our front desk employees are a
part of our member services team.”
“When first call for courts begins, it is
not unusual for BookingPlus to perform over 100 reservations (over 250
different participants) in approximately 15 minutes. In the past, employees
spent two and half hours crowded around court sheets struggling to pencil
in the same number of reservations, while customers grew frustrated from
being left on hold."
Paul Crowley, Executive Director of the Mount Auburn Club.
“We are now able to share court time with
a greater number of members, keep round robins at the correct tennis ratings,
collect payment for lessons at the time of booking, track and report
on the usage of each player, and measure the success of our programming.
With BookingPlus, I am no longer nervous about how to control new programs
and services. I just set them up and Booking Plus keeps track of all the
details.”
