Feature By Department

Accounting
Childcare
Events / Program Registration
Fitness
Front Desk / Service Desk / Reception
Group Exercise
Kids Programs
Managers / Owners
Member Services / Sales
Restaurant
Spa
Tennis

Accounting
• Significantly reduces the time needed to do payroll
• Provides a complete and accurate record of all bookings,
charges, and payments
• Eliminates erroneous bookings and double bookings
• Stores credit cards securely on file and accesses them
in a secure manner when requested
• Enforces collection of late or cancellation fees
• Requires no software or hardware purchases and is fully
compatible with your existing club management software

Childcare
• Knows the number of staff members and the times of day
that they are needed in the child center
• Keeps complete and accurate record of bookings, charges,
and payments
• Completes a payroll for a staff of 10 in under an hour
• Alerts staff to when certain age groups are allowed
to be in the child center
• Allows searching for available time slots in the child center
• Allows searching of the programs run in the child center
• Provides a higher level of service and convenience to
caregivers by allowing them to use the Internet to book
resources at their convenience

Events
• Knows when to hold events based on successful past ones
• Makes an accurate projection of the number of guests
and required resources based on previous events
• Collects payment at time of booking or at the event
• Prevents the double booking of a room or space
• Keeps an accurate record of all bookings and payments
• Eliminates erroneous bookings and double bookings
• Stores credit cards securely on file
• Enforces collection of late cancellation fees
• Knows when to relocate events or programs due to
space restrictions and the number of attendees
• Advises what programs to keep or expand and which
ones to eliminate
• Enables and enforces a scaled ticket price to promote
early registration
• Allows members to search events and see if additional
seating is available
• Enforces registration rules, such as when a member may sign up

Fitness
• Knows how many staff members are required for floor work,
personal training, fitness orientations, and any other fitness duties
• Lets staff or members book personal training sessions or member orientations with a particular fitness professional
• Prevents a personal trainer from being double booked
• Keeps a complete and accurate record of bookings, payments,
and/or charges for each client
• Prevents you from losing late or cancellation fees by collecting
payment at time of booking
• Provides members a higher level of service by allowing
them to use the Internet to book club facilities 24 hours a day,
365 days a year
• Allows clubs with multiple locations to book the right staff at
the right facility at the right time
• Calculates price of appointment by the trainer, time of day,
member type, or other parameter
• Completes a payroll for a staff of 10 in minutes

Front Desk/Service Desk/Reception
• Lets every staff member in your club’s departments view schedules
• Lets staff book or modify bookings of all club resources from the
service desk
• Knows the profile of every member, i.e. their membership type, their account status, account validity, and NTRP rating (if applicable)
• Eliminates erroneous bookings and double bookings
• Quickly gives staff the information they need to answer
members’ questions
• Eliminates paper court sheets and booking notebooks,
thus freeing up desk space and reducing clutter
• Empowers your staff to enforce club procedures within minutes
of the system’s installation
• Helps your front desk staff provide a higher level of customer
service by freeing them from routine administrative tasks
• Reduces the number of phone calls as members self-book
over the Internet
• Keeps front desk staff knowledgeable through Booking Plus
"pop-up" information feature
• Allows you to control which service desk personnel make
schedule changes
• Keeps track of booking by time and date, thus allowing managers
to know which staff member made a reservation
• Enables staff to search for reservations quickly and accurately –
no more flipping through pages or running around to find the
appointment book

Group Exercise
• Knows which classes to add, keep, or eliminate by tracking attendance
• Tracks class schedules
• Empowers you to make informed decisions about usage
of club facilities
• Enforces late cancellation fees (if applicable) and fairness doctrines
• Eliminates double booking of a space or room
• Provides pertinent information on a class through "pop-up" screens
• Lets you search all group exercise classes on one convenient page
• Prevents overbooking of classes
• Lets you and your members search for available classes
and programs
• Enforces registration rules, such as when a member may sign up

Kids Programs
• Books children according to your criteria (i.e. age, ability,
or special needs)
• Tracks location and availability of all resources for kids’ programs
• Keeps credit card securely on file
• Knows what programs to keep or expand and which programs
to eliminate based on attendance records
• Eliminates binders of information…it’s all stored in the computer,
accessible with just one click
• Knows when to relocate events or programs due to space restrictions
• Makes projections based on past events for the required space
• Eliminates erroneous and double bookings
• Provides members a higher level of service by allowing them to use
the Internet to book club facilities 24 hours a day, 365 days a year
• Keeps complete and accurate record of all bookings, charges,
and payments

Managers / Owners
• Provides you with invaluable insight by instantly letting you analyze
past bookings by a variety of criteria: member, resource, time of
day…whenever you want, from any computer with Internet access
• Tracks important information on your staff such as their schedules
and bookings
• Advises what programs and resources to expand or decrease based
on actual need and attendance
• Empowers your staff and members to easily access all club resources
• Reduces staffing costs, increases retention, and streamlines
operations
• Enables your staff to handle reservations from anywhere
in your facility
• Enforces your booking rules accurately, consistently, and fairly
• Collects payment for service at time of booking, decreasing
outstanding accounts receivable
• Allows members to self-book courts, classes, tours, events
over the Internet
• Works with your existing club management software
• Requires no software or hardware purchases and is easily
configured to your club’s specific reservation rules and fairness
doctrines for all of your resources (such as courts, personal training
sessions, spa appointments, sales, tours, special events, childcare,
and staff schedules)
• Allows you to restrict staff from making certain types of reservations
• Gets new members involved right away; eliminates biases,
favoritism, or special procedures to book resources
• Empowers members to take full advantage of their membership
by letting them book resources at their convenience

Member Services / Sales
• Allows managers to view all staff schedules
• Allows sales team to sign up new members and book appointments conveniently from the front desk computer
• Tracks your members so that you can retain them
• Enforces your booking rules accurately, consistently, and fairly
• Puts information on all programs and members at your fingertips
• Allows sales staff and potential members to book sales
appointments 24 hours a day, 365 days a year
• Helps your sales staff be more productive by eliminating down time
• Enables your sales staff to book initial appointments from the
membership offices directly – no more running around looking
for a program book

Restaurant
• Eliminates reservation books
• Allows members to make their own reservations
• Tracks usage of restaurant by members or guests
• Keeps you up-to-date on space limitations
• Schedules staff

Spa
• Eliminates erroneous bookings and double bookings of treatment
rooms and therapists (i.e. a massage therapist would never be
booked for a facial)
• Eliminates booking notebooks
• Provides easy viewing of all staff schedules
• Completes a payroll for a staff of 10 in minutes
• Collects payment for service at the time of booking
or at the time of appointment
• Stores credit cards securely on file and provides quick
access if needed during the booking process

Tennis
• Eliminates erroneous bookings and double bookings
• Eliminates paper court sheets and booking notebooks,
thus freeing up space
• Completes payroll for your staff in minutes
• Eliminates dead or hanging half hours and maximizes court usage by
having the computer dictate the parameters of booking tennis courts
• Enforces fairness doctrines so that more members get equal
access to tennis courts
• Prevents booking of ball machines on courts that aren’t
equipped for it
• Stores players’ NTRP levels in the system, which allows for proper
program sign-up (a 2.5 NTRP cannot sign-up for a 3.0 NTRP event)
• Quickly matches players at the same level of play
• Lets tennis pros view their schedules for the day (includes court
location and participants)
• Provides a waiting list of players and their phone numbers
on the same screen
• Collects payment for lessons at the time of booking or
at time of appointment
• Tracks and reports on the usage of every player in your club
• Tracks the attendance of your programs so you can measure
their success
• Decreases the amount of time necessary to make a reservation
or the time to find a reservation
• Allows members to book over the Internet 24 hours a day, 365
days a year
• Allows staff and members to search for the availability
of tennis programs
• Runs tennis events and collects all of the payments automatically
• Enforces when members can sign up for tennis events