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1. What is BookingPlus?
2. What types of businesses can benefit
from BookingPlus?
3. I have a membership-based organization.
Can I use BookingPlus?
4. Can potential members join my club
online using BookingPlus?
5. I run my own business. Is
BookingPlus a good solution for a
sole proprietor or a self-employed service
provider?
6. Is BookingPlus helpful for
businesses that offer programs,
classes, or group activities?
7. What hardware/software do I need
to use BookingPlus?
8. Is BookingPlus hard for my staff
to learn?
9. Is BookingPlus hard for my
customers to use?
10. Can BookingPlus be customized
to reflect the unique
needs of my business?
11. How can BookingPlus help me grow
my business?
12. How safe and secure are the transactions?
13. Can I limit the number of appointments
that a client can make?
14. Can I restrict how far in advance
an appointment can be made?
15. Are my customers forced to make
appointments via the Internet?
16. What prevents somebody from creating
fictitious bookings?
17. How will BookingPlus affect the
Accounting Department?
18. Can I access my booking data?
19. How long does BookingPlus retain
my data?
20. Why don’t you offer an online
demo?
21. Will my existing software –
accounting systems, back end
systems, etc. – work with BookingPlus?
22. How can I sign up for BookingPlus?
1. What is BookingPlus? 
BookingPlus is a reservation and customer management system designed for
any business whose clients need to make appointments. Once BookingPlus
is implemented at
your business, it will:
• Make in-house booking more efficient
• Enforce your reservation rules
• Allow members to self-book over the Internet
Though any business can benefit from BookingPlus, the majority of our
customers are health and racquet clubs, day spas, medical offices, and
recreational facilities.
2. What types of businesses can benefit from BookingPlus?
BookingPlus is of value to any business that needs to schedule appointments,
programs, or classes, sell memberships, or book its staff’s time.
3. I have a membership-based organization.
Can I use BookingPlus?
Absolutely. BookingPlus was originally designed to help health clubs
enforce complex rules for scheduling based on various membership types.
4. Can potential members join my club online using BookingPlus?
Yes!
5. I run my own business. Is BookingPlus a good solution
for a sole proprietor or a self-employed service provider?
Whether you’re a doctor, personal trainer, massage therapist,
or any other professional that needs to schedule appointments, BookingPlus
can make sure you never lose a client again because of a missed phone
call, and relieve you from tedious administrative tasks so you can focus
on growing your business. With BookingPlus, you and your clients
will have at your fingertips technology that until recently only Fortune
500 companies could afford.
Read
a case study about a massage therapist using BookingPlus
6. Is BookingPlus helpful for businesses that offer programs,
classes, or group activities?
BookingPlus makes signing up for classes or events easy…and our Intelli-price
engine automatically calculates the fees if you have variable pricing.
7. What hardware/software do I need to use BookingPlus?
BookingPlus requires a standard PC and an Internet connection. That’s
it. There are no servers to install, no software to buy, or service contracts
to sign. In essence, you are outsourcing your online reservation
needs to us. For a low monthly fee, we’ll host your booking database
and provide you with all the necessary software. Technical support and
upgrades are included in your monthly fees.
8. Is BookingPlus hard for my staff to learn?
On average, it takes about 15 minutes to learn how to use BookingPlus.
The “Staff Booker” feature ensures that your team takes client
reservations quickly and accurately. To guarantee that your front-line
staff is comfortable with the software and that implementation is successful,
we can train your team via the Internet or conduct a short class at your
work site.
9. Is BookingPlus hard for my customers to use?
Using BookingPlus is about as easy to use as an ATM machine. Our
step-by-step interface is self-explanatory and allows customers to make
appointments easily and accurately.
10. Can BookingPlus be customized to reflect the
unique needs of my business?
Upon installation, BookingPlus is customized to enforce all your
business rules, such as which clients (members or non-members) can be
book facilities and resources based on time of day, day of week, credit
status, or membership type.
11. How can BookingPlus help me grow my business?
BookingPlus comes with a number of powerful marketing tools to increase
sales like e-Coupons and gift certificates. For example, with e-Coupons
and gift certificates, you can create personalized marketing campaigns
– sending a member a discount on his or her birthday, on the anniversary
of the day he or she joined the club, or on other special occasions. BookingPlus
allows customers to book and pay for club resources over the Internet.
12. How safe and secure are the transactions?
BookingPlus uses state-of-the
art security protocols to ensure that sensitive data like credit card
numbers and customer information remain safe and secure. In fact,
our security measures far exceed that of those typically found at most
businesses.
13. Can I limit the number of appointments
that a client can make?
Yes. We call this the ‘fairness doctrine.’ You can
restrict the number of appointments a client can make based on membership
type, time of day, department, appointment type, or any other criteria
important to you.
14. Can I restrict how far in advance an
appointment can be made?
BookingPlus lets you set parameters for all the different types of appointments
your clients are able to book online. This feature, when combined
with the fairness doctrine, eliminates many disputes and frees your staff
up to be more productive and provide a higher level of service.
15. Are my customers forced to make
appointments via the Internet?
With BookingPlus, your clients will be able to book an appointment by
phone or via the Web. Best of all, no matter how they schedule an
appointment, they will receive fast, accurate service.
16. What prevents somebody from creating fictitious bookings?
BookingPlus offers a number of advanced security options, and allows you
to pick the one that best suits your unique business environment. For
example, you can:
• Allow your clients to self-activate accounts
• Allow your clients to activate accounts but
you control
the final authorization
• Assign customers usernames and passwords
• Use ‘good for one-time’ unique numbers
(such as member ID or random characters).
As an additional security measure to prevent
fraud, many of our customers require appointments
to be paid for
at the time of the booking with either
a credit card, gift certificate,
or on a house charge account.
17. How will BookingPlus affect the Accounting Department?
BookingPlus can operate as a stand-alone point-of-sale system, or act
as a “Web Cash Register” that can easily be integrated into
your existing accounting system.
Here are just a few of the benefits your accounting
department will get with BookingPlus:
• Our secure online payment options allow your
members to use a
credit card, house charge, electronic
coupon, gift certificate, and/or pre-paid
session.
• BookingPlus can operate with a receipt printer
and cash
drawer to provide complete point-of-sale
capabilities.
• The intelli-pricing engine automatically calculates
fees for
services rendered, so whether an appointment
is scheduled
in-house or online your customers
are always charged the
correct price. All these benefits
will help streamline accounting
procedures…and of course, help
you generate new sales!
How reliable are the servers you use
to house
bookings and business data?
18. Can I access my booking data?
BookingPlus provides you with management reports that allow you to analyze
data to make smart decisions quickly.
You can also export data to popular programs such
as Microsoft Access for ad hoc reporting, Microsoft Word for mail merges,
Microsoft Word Outlook for e-mail merges, and Microsoft Word Excel for
data analysis.
19. How long does BookingPlus retain my data?
Indefinitely. This allows you to compare data and bookings over
any period of time.
20. Why don’t you offer an online demo?
BookingPlus is customized to meet the unique needs of each of our clients,
so no two installations are alike. Because of this, a generic demo
would not show how the system would look or work at your business.
Online demos can also be deceptive – they can look great but have
limited functionality once implemented. Lots of ‘bells and
whistles’ don’t necessarily translate into a system that benefits
you or your customers.
Our philosophy is different: we’d rather talk to you first and understand
your needs. Once we know how you would use BookingPlus, we’ll
show you a demo via the Internet that highlights the features most relevant
to your objectives.
To arrange a personal demonstration of our booking solution, please call
us toll-free at 877-266-5758.
21. Will my existing software – accounting systems,
back end systems, etc. – work with BookingPlus?
Because BookingPlus is based on an open architecture, it is compatible
with your existing club management system. In fact, there is no
need to purchase any software or servers!
Leading vendors in the fitness and recreation industry
including CheckFree, Legend Information Systems, Computer Outfitters,
and CSI Software support our software.
22. How can I sign up for BookingPlus?
Call us toll-free at 877-266-5758 (877-BOOK PLUS) and we will get you
started right away. Outside of the US and Canada you may reach us at 617-923-1391.
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